Oxwerkz Performance Delivery and Returns
We hope you love shopping with Oxwerkz Performance. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.
Shipping and Delivery
Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.
Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders you place with Luma late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.
Delivery addresses in Alaska, Hawaii, Puerto Rico, and Guam should add an additional $5.00 charge for standard Shipping & Delivery. Orders arrive in 15-20 business days when ordered before 12:00 noon (PST).
|Merchandise total *||STANDARD|
5—7 day shipping **
2—3 day shipping **
Next business day **
|All orders include||Free||$26||$38|
*before tax and additional charges
**after processing if ordered by 12:00 noon PST
Returns and Replacements
We want you to be completely happy with your Oxwerkz Performnance order. If for any reason you are not satisfied, we will gladly accept your timely return of defective parts or merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise or parts must be returned within 30 days of receipt purchase.
When returning a gift, a Oxwerkz Performance Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from any Luma store, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than an Oxwerkz Performance Gift Card.
Specifically applicable to the patented Crank Seal Plate, Oxwerkz will provide a 100% money-back gurantee on defective or non-performing Crank Seal Plates to original owner and original vehicle intended for at time of purchase. Warranty is non-transferrable and only applies to original buyer and vehicle registered for warranty purposes wtih Oxwerkz Performance.
Returning Merchandise by Mail
On the back of the packing slip enclosed with your Oxwerkz Performance order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).
Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.
Please allow 10 to 14 days for Oxwerkz Performance to process your return.